Client Partners are part of the Customer Success org and are the experts responsible for owning the relationship with our clients. Our hallmarks are creativity combined with deep understanding of Boostr; and the job is to help clients continue to feel like choosing Boostr was the best decision they ever made. Our Customer Success team has been a differentiator for us in market because we find great people and give them the ownership to build, change and adjust how we make our clients successful. This role is for someone who understands this industry and likes to work 1:1 with people to find solutions to their problems, and sometimes the ones we create, too. You know how to work with clients, find out what they’re really asking for and feed back to them what they need. On top of that, you like to find ways to do things better. You will work with our users from sales, operations and management to do just that.

We are seeking friendly high achievers who quickly outpace everyone around them - specifically in problem-solving, critical thinking, insights and client management. Someone who has the foundational knowledge of media and publishing but is interested in coming to the systems side of things.

Boostr is a Revenue Management platform designed entirely by and for media and ad tech experts. We know the problems, we understand the industry and our customers expect to talk to someone who understands their pains.

Role & Responsibilities

The success of this role is measured by customer satisfaction and NRR. Client retention and mitigation of churn are the team’s primary focus. As part of that this role is about bringing your unique take to:

• Take ownership of accounts and manage their success and retention
• Manage the ongoing relationship with each of our customers to ensure Boostr delivers on all of their goals and desired outcomes
• Understand and anticipate clients’ business needs to drive the success of key accounts
• Consult regularly with clients to fully understand their needs and actively solve pain points
• Assist in collecting client feedback, defining processes, and identifying best practices
• Answering questions in the context of client’s unique set up and process- finding ways to use our tools / features to improve their process or configuration
• Find areas for process or workflow improvement with both our clients and within our own Success Organization
• Synthesizing insights gained from working with clients to work with product on needs and use cases of what we’re building
• Work with product and dev team to have the latest updates to clients
• Inform our product roadmap and prioritization based on solving client challenge
• Conducting demo-based trainings and walkthroughs of the system or feature

Skills & Requirements

• 2+ years in the advertising industry at a publisher or ad-tech firm – experience in media via agency role, media planning, AdOps or account management experience preferred
• Understanding of CRM and Order Management systems a plus
• Consultative approach to problem-solving and attention to detail
• Willingness to grow with the company
• Ability to multi-task and stay organized across multiple projects and internal partners (run at your pace without being told each day)
• Excellent interpersonal skills and team collaboration
• Hard-working, self-starter discipline

How to Apply

Send a cover letter and resume to hiring@boostr.com.